Smash Property Investing Pty Ltd ("Smash Property", "we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.
What we collect
We collect personal information that you provide directly when you:
- Book a Clarity Call or submit an enquiry through this website
- Subscribe to our newsletter
- Engage us as your buyer's agent or for any of our services
- Email or call our office
Information we typically collect includes your name, email address, phone number, location, and details about your property goals, financial position, or enquiry.
We also collect technical information automatically when you visit this website — including your IP address, browser type, pages visited, and referral source — through standard analytics tools (Google Analytics, Meta Pixel) and via cookies.
How we use it
We use the information you provide to:
- Respond to your enquiry and arrange a Clarity Call
- Deliver the services you've engaged us for
- Send you newsletters or content you've subscribed to
- Improve our website, services, and content
- Comply with our legal and regulatory obligations as a licensed real estate agent
We do not sell your information. We do not share it with third parties for their own marketing purposes.
Who we share it with
We only share your information with third parties when it's necessary to deliver the service you've engaged us for, or where we're legally required to. This includes:
- Our trusted partner network (mortgage brokers, accountants, property managers, conveyancers) — only with your express consent and only to the parties you've asked to be introduced to.
- Service providers we use to run our business (HubSpot for CRM and email, Google for email and analytics, hosting providers) — bound by contractual confidentiality obligations.
- Government bodies or regulators where we're legally required to disclose information (for example, anti-money-laundering checks, audits, or court orders).
Your rights
Under the Australian Privacy Principles you have the right to:
- Access the personal information we hold about you
- Ask us to correct anything that's inaccurate or out of date
- Withdraw your consent for marketing communications at any time (one-click unsubscribe in every email)
- Make a complaint if you believe we've mishandled your information
To exercise any of these rights, email us at Admin@smashpropertyinvesting.com.au. We'll respond within 30 days.
Cookies & analytics
This site uses cookies for analytics, advertising, and to remember your preferences. You can disable cookies in your browser at any time, though parts of the site may not function as intended if you do.
The third-party tools we currently use include Google Analytics (site usage), Meta Pixel (advertising effectiveness), HubSpot (form submissions and email), and Instagram embeds (when reels are shown on a page). Each of these has their own privacy policy that governs the data they receive.
Storage & security
Your information is stored on systems hosted in Australia, the United States, and the European Union by reputable providers (HubSpot, Google Workspace, Netlify). We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. No system is perfectly secure — but we use industry-standard encryption in transit (HTTPS) and at rest where available.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision. Material changes will be communicated to current clients by email.
Contact us
Questions about this policy, or about how we handle your data?
Email: Admin@smashpropertyinvesting.com.au
Phone: +61 468 002 567
This privacy policy is provided as a general framework. Smash Property recommends that any specific privacy concerns or complaints be raised in writing using the contact details above so we can address them promptly.